Questions To Ask When Getting A Boiler Quote
10 Questions You Need Answering before saying yes to your boiler quote
Getting a new boiler is a big deal. It’s like the heart of your home, keeping you toasty and your water warm. But how do you know you’re making the right choice? Here are 10 questions you should ask your boiler installer before committing. They’re easy to remember, fun to ask, and super important for making the best decision. Let’s dive in!
1. What Manufacturer Do You Recommend, and Why?
Not all boilers are created equal. It’s like picking between a budget car and a luxury one. Sure, they both get you places, but the ride’s different. Your installer should explain why they’re recommending a specific brand. For example:
- Worcester Bosch: Known for reliability and long warranties.
- Vaillant: Great for energy efficiency and modern features.
- Baxi: A solid choice for budget-conscious homes.
Pro Tip: Ask for examples of homes like yours where they’ve installed that brand. If they can’t give you a good reason, it’s a red flag!
2. What Type of Flush Is Included? Warm Flush, Mains Flush, Cleanse, or Power Flush?
Flushing your system is like giving your pipes a spa day. Over time, gunk builds up, and it needs to go. The installer should tell you what’s included:
- Warm Flush: A gentle clean. Good for systems in decent shape.
- Power Flush: Like a deep clean for really dirty systems.
- Mains Flush or Cleanse: Mid-level cleaning options.
Pro Tip: A power flush might cost extra but could save you from future problems like cold radiators or noisy pipes. Make sure you know what’s best for your home.
3. What Type of Controls Are Included?
Your boiler’s controls are like its brain. You want them to be smart but not complicated. Options include:
- Basic Controls: On/off switch and temperature dial. Simple but limited.
- Programmable Thermostats: Set schedules for when you’re home.
- Smart Thermostats (e.g., Nest or Hive): Control your heating from your phone.
Pro Tip: Ask if smart controls are included and if they’ll save you money. Being able to turn your heating off while you’re out can save a fortune.
4. Is a Magnetic Filter Included?
A magnetic filter is like a sieve for your boiler system, catching all the tiny bits of metal that can clog things up. It’s a small device but makes a big difference.
Why It’s Important:
- Reduces wear and tear on your boiler.
- Improves efficiency.
- Extends the life of your system.
Pro Tip: If it’s not included, ask about adding one. They’re usually worth the small extra cost.
5. Does the Gas Pipe Require Upgrading, and Is It Included?
Modern boilers often need wider gas pipes (22mm instead of 15mm). If your pipes are too small, your shiny new boiler won’t work properly.
Questions to Ask:
- Will the gas pipe need upgrading?
- Is the cost included in the quote?
Pro Tip: If the installer doesn’t check your current gas pipe, they might not be thorough enough.
6. Where’s the Best Position for the Boiler, and Why?
Boilers don’t just go anywhere. Placement affects efficiency, noise, and even safety. Some good options include:
- Kitchen: Convenient but takes up cupboard space.
- Utility Room: Quiet and out of the way.
- Loft or Garage: Saves indoor space but might need extra insulation.
Pro Tip: Ask why they recommend a specific spot. A good installer will consider factors like pipework, accessibility, and your preferences.
7. Do You Offer Aftercare, Like Servicing and Maintenance?
Your boiler isn’t a “fit and forget” appliance. It needs regular TLC to stay in tip-top shape.
Good Aftercare Includes:
- Annual servicing.
- Emergency callouts.
- Maintenance plans.
Pro Tip: Installers offering aftercare are often more trustworthy. They’re invested in keeping your system running well.
8. How Long Is the Boiler Warranty and Workmanship Warranty?
Warranties are like safety nets. If something goes wrong, you want to know you’re covered.
Boiler Warranty: Usually 5-10 years, depending on the brand. Workmanship Warranty: Covers the installer’s work (typically 1-2 years).
Pro Tip: Check if the warranty requires annual servicing. Missing a service could void it.
9. What’s the Aftercare Like from the Manufacturer?
Manufacturers’ aftercare can vary wildly. Some offer:
- 24/7 helplines.
- Fast repair services.
- Replacement parts availability.
Others? Not so much. Ask your installer about their experience with the manufacturer’s customer service. A quick response can make all the difference when your heating’s down.
10. Does the Installation Include a Shock Arrestor, Scale Reducer, or Pressure Reducer?
These sound fancy, but they’re important little gadgets:
- Shock Arrestor: Stops sudden pressure changes that can damage pipes.
- Scale Reducer: Prevents limescale buildup, especially in hard water areas.
- Pressure Reducer: Keeps your system running smoothly.
Pro Tip: If these aren’t included, ask why. They’re small add-ons that protect your boiler in the long run.
Why These Questions Matter
Asking these questions helps you:
- Understand What You’re Paying For: It’s not just about the cheapest quote but the best value.
- Avoid Surprises: Knowing what’s included means no unexpected costs.
- Choose the Right Installer: A knowledgeable installer will answer confidently and explain clearly.
By taking the time to ask these 10 questions, you’ll feel confident you’ve made the right choice. A new boiler is an investment, and with the right information, you’ll know you’re getting a system that works for your home, your budget, and your peace of mind.