What Information we collect and how we use this information?

Privacy Policy for GGB Heating Solutions

Introduction

At GGB Heating Solutions (“we”, “us”, or “our”), your privacy is important to us. We comply fully with the General Data Protection Regulation (GDPR) and UK privacy laws. This Privacy Policy explains clearly and transparently how we handle your personal information.

Information We Collect

We may collect the following personal data from you:

  • Name
  • Address
  • Phone number
  • Email address
  • Payment and transaction data
  • Property and appliance details (e.g., boiler, heating systems)
  • Correspondence (emails, letters, texts, phone call recordings)
  • Customer feedback and reviews

How We Collect Your Information

Information is collected through:

  • Contact forms on our website
  • Emails and telephone calls
  • Direct interaction during service requests
  • Third-party referrals where you have requested work

How We Use Your Information

We process your personal information based on the following lawful grounds:

  • Consent: We use your information for marketing and analytical purposes, subject to your explicit consent.
  • Contractual Necessity: To deliver services, provide quotes, and complete requested work.
  • Legitimate Interests: Improving our services, customer relationship management, and maintaining historical service records.

Data Retention

We keep your data only for as long as necessary:

  • Unaccepted Quotations: Retained for 5 years, after which data is deleted.
  • Accepted Quotations and Completed Work: Retained indefinitely to maintain service records unless you request deletion.

Cookies

We use essential cookies and analytics cookies, such as Google Analytics, to enhance website performance and user experience. Non-essential cookies require your explicit consent, which can be managed through our cookie settings. For detailed information, please review our separate Cookie Policy.

Sharing of Personal Information

We do not sell or share your personal data with third parties for their marketing purposes. We may share data with trusted third parties solely to provide services you have requested, including:

  • Google Analytics (website usage analysis, consent-based)
  • Trustpilot or similar review platforms (consent-based)
  • Contractors involved directly in providing the requested service

Security Measures

We employ robust security technologies and procedures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Your Rights under GDPR

You have the following rights regarding your personal data:

  • Access: Request access to your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data.
  • Restriction: Restrict or suspend processing of your data.
  • Data Portability: Receive your data in a portable format.
  • Objection: Object to processing of your data.
  • Withdraw Consent: Withdraw your consent at any time.

To exercise these rights, please contact us using the details below.

Changes to Our Privacy Policy

We may update this policy occasionally. Any changes will be posted prominently on our website, and we encourage you to regularly review this policy.

Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us:

  • Email: sales@ggbheating.com
  • Postal Address: GGB Heating Solutions, 100 Probert Avenue, Goldthorpe, Rotherham, UK.